We are available to assist you with the account cancellation process if you have decided to terminate your MKOPOHURU account.

 

Please take the steps listed below:

 

1. Pay Off Debts Owned:

Make sure all outstanding loans are paid using the MKOPOHURU mobile app before starting the account cancellation process.

 

2. Submit an Email Deletion Request:

Write a letter to [email protected] using the email address associated with your MKOPOHURU account. Add the following information to your email:

Subject: Account Deletion Request

Body: Using the mobile app, confirm that you have paid all the loans you owe and express your intention to cancel your account.

 

3. Verification and Cancellation: Our support staff will respond to your email within seven  working days of receiving it.

Following this confirmation, the actual account deletion process will begin.

Please be aware that once an account is deleted, it cannot be recovered, and all associated information will be deleted forever. Please feel free to include any questions or concerns you may have in your email requesting the removal of content.